FAQs

What are the deployment options – Hosted vs. On-Premise?

ClearC2 systems can be hosted by ClearC2 as an On-Demand/Cloud-based (SaaS) application or installed behind the customer’s firewall on-site as an On-Premise application. The On-Demand solution is offered via a per user month-to-month subscription fee and is hosted on ClearC2 servers at ClearC2’s site. The On-Premise solution is a one-time purchase of named-user licenses of ClearC2 system software that reside on the customer’s server and maintained by their IT support staff. Factors that ultimately contribute towards the decision on which deployment option to choose include: the number of users, the complexity/security of back office integration and the ability/capacity of the customers IT staff to support the solution.

How do I access ClearC2 application?

ClearC2 systems are 100% web-based. There is no client to install. Wherever there is internet connectivity, you will be able to be connected to the ClearC2 server “live”. This applies to both On-Demand and On-Premise deployments. Once your implementation is completed, your users will be given a URL to get to the ClearC2 application. You will then be challenged with a security log in screen where an assigned username and password can be entered. Once the log in process has been authorized, your users will land on a custom landing page/dashboard in the ClearC2 system.

How are ClearC2 systems implemented?

ClearC2’s implementation model is a clear differentiator that affords the ClearC2 system a “quick, low startup with minimal upfront investment”. ClearC2 employs a role-based methodology in its flexible architecture that allows dashboards, screens, drop-down menus, etc. to be configured to the type of user on the system. Training and the structure of software licensing is also role-based. When the ClearC2 software is configured during implementation, the source code is not touched…this is important because your dashboards and screens will not have to be re-configured for future software upgrades. The important takeaway is: ClearC2’s philosophy is that we don’t just hand our customers some CDs and expect them to force fit their business model to each ClearC2 application. We actually modify our software to best mimic your business model via a consultative approach.

Is support included with ClearC2 systems?

Yes. For On-Demand applications, all support (software upgrades, tech support, application modifications) is included (free of charge) in your monthly subscription fee. For On-Premise applications, all support (software upgrades, tech support, application modifications) is included (free of charge) in your yearly maintenance fee (20% of software license price per year).

Do you offer consulting services?

Yes. We offer Setup services, Installation, Customization services, Training, Integration services and Report Creation services for both On-Demand and On-Premise applications. Please refer to the Services documentation on the ClearC2 website or contact ClearC2 sales for further clarification.

Is English the only language you support?
Yes.
What training is included with ClearC2 systems?

Role-based training services are provided at a reasonable cost in several different formats depending on the customers need and the complexity of the usage of the ClearC2 application. Customized training courses are prepared the ClearC2 Administrator, advanced users and end users.

What e-mail systems do you integrate with?
ClearC2 systems have advanced bi-directional integration with MS Outlook/Exchange. This includes e-mail correspondence logging, calendar/appointment setting, task/to do’s creation/follow-up, & contacts. It can also synchronize with any mail calendar system with the iCal standard. Correspondence logging can be performed on any mail system regardless of the calendar system used.
What ERP systems do you integrate with?

ClearC2, given its premier business partnership status with IBM, has had extensive integration experience with IBM’s customer base (mostly manufacturers) due to the requirement of interfacing with those companies’ ERP systems. Depending on the level/complexity of integration needed, ClearC2 implementers can perform batch mode for simple spreadsheet importing/uploading (using a native import utility) to web services and ODBC connections for real time and bi-directional data transfer. Native toolsets include API, XML and web services. ClearC2 systems can integrate with most ERP systems in the marketplace. In addition, ClearC2 has pre-defined integration points with many of the major ERP systems such as JD Edwards, MAPICS, BPCS, Great Plains, Lawson, etc.

ClearC2 systems can also integrate to many non-ERP back office systems as well such as phone systems (CTI), etc.

Do ClearC2 systems require a dedicated IT support staff?

A dedicated support staff is required only if the On-Premise application is deployed. ClearC2 maintains the data and servers at their site when an On-Demand application is deployed.

Can I get a demo and/or free trial of ClearC2 systems?

Yes. We offer free “live” interactive intro web demos performed by a ClearC2 professional who will navigate the ClearC2 system user interface highlighting our feature set and workflow capability and how it can potentially address your business needs and while providing efficient business processes. The goal of these sessions (typically one hour) are to provide a non-committal interactive generic view into how our software “looks and feels” as well as ascertaining whether we would be a good fit for your business model.

After the demo is performed, if a free trial is requested, log in information will be supplied to access your own “silo” environment on our demo server.

What Platforms, Databases and Web Browsers do you Support?

Supported Components

 

 

  • Name Functionality
    Supported Browser Clients Microsoft IE 8 & IE Version 9, Firefox, Google Chrome, Safari
    Application Layer PHP Version 5.2 minimum; can support 5.3 and 5.4
    Supported WebServers Microsoft Internet Information Server(IIS) IBM Websphere Application Server Apache
    Supported Databases Microsoft SQL Server Oracle 10g, 11g MySQL IBM DB2 Version 9
    Supported Operating Systems Microsoft Windows Server Linux IBM AIX V7.1 IBMi
What Mobile Devices do ClearC2 applications Support?
ClearC2 systems can be accessed through mobile devices that have internet capability. Mobile apps are available for IOS and Android tablets and phones.
What is your documented Up Time?

ClearC2 systems have 99.999% uptime.

When hosting, what/where is your back up plan in case of a catastrophic event?
  • Processing or server farm is located on-site
  • Tape storage is stored off-site
  • Warm site backup is at IBM hosting facility
  • Full Backups are made on a weekly basis
  • Incremental backups are made nightly
  • Tapes are stored off site
  • A ClearC2 system environment & data restore can typically be completed within an hour (contingent on data volume)
What is your recovery procedure if the application goes down?

Database Replication to a standby server is recommended in both the SAAS and On-Premise models. Multiple Web/Application servers are used for load balancing and recovery.

For Hosted Model: Recovery procedures are entirely dependent on the type and severity of the application or database error that caused the outage. The support staff at ClearC2 will do one of the following:

  • Database Data Corruption – Restore from an incremental backup
  • Application Server Error – Switch to the hot backup server, depending on facility
  • Datacenter Disaster – Switch users to backup facility hosted by IBM
Do ClearC2 systems have the ability to operate in disconnecting mode?

ClearC2 systems do not have off-line capability and need to be connected to the internet to save data in the application.

Can ClearC2 systems integrate with Active Directory?

Yes