CSANT | C2CRM Case Study

Cardiology Practice Raises the Level of Patient Care

Electronic Medical Records Prove to Pay at a Higher Rate than Paper Claims

CSANT Case Summary

A North Texas Cardiology practice raises the level of patient care through the installation of Clear Technologies’ eDOCS application and its ability to generate electronic medical records and customized medical forms. Designed from their award winning C2 CRM software and adapted for the Health Care industry, Clear Technologies’ eDOCS application proves to be a robust offering that fully automates a physician’s entire medical practice, with the added bonus of empowering doctors to raise the level of patient care given.
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Why C2CRM

“Having electronic medical records (EMR) and customized hospital forms is an obvious benefit for medical staffs, but to allow patients to view their own medical records in the exam room drives patients to be more proactive in their own healthcare,” said Dr. Richard Feingold, Cardiovascular Interventionalist for Cor Specialty Associates of North Texas (CSANT). “We get several calls a year from patients that have moved out of state that need copies of their medical history. Most of the time their paperwork has been archived, but we still have the electronic version at our finger tips thanks to eDOCS.”

More impressive than having electronic medical records on demand is eDOCS’ ability to provide patient trend analysis to managed care companies who are looking for Patient Outcome studies for research foundations. “Utilizing the eDOCS application, I can pull patient data from my entire database (over 13,000 records), search for patients with a particular diagnosis and analyze how many of them are using a particular medication. C2’s ability to optimize a CRM application for the Health Care industry and have it raise the bar in medical care is truly amazing.”

Being a pioneer is nothing new to Dr. Feingold. In 1989, CSANT was one of the first cardiology practices in the country to install a home-developed EMR system. The industry just now is starting to realize the benefits of EMR. In a recent article from The Wall Street Journal, the American Academy of Family Physicians (AAFP) has pushed for the development of an EMR system. Their goal is to have 10,000 of their 95,000 doctor members using EMR records by the end of this year.

“Although 15 years ago we didn’t have the analytics and sophistication in our EMR system that eDOCS possesses, it did, however, provide our staff with an easier method to view patient records,” stated Feingold. Today, CSANT (the Grapevine Cardiology practice) has more than 25 staff members and nurses, including their billing department using eDOCS.

CSANT Benefits

Dr. Feingold has witnessed first hand an increase in his office productivity since the eDOCS implementation, especially in regards to the elimination of their transcriptions costs – costs that in the past amounted to $2500 a month or more. In addition to these savings, having the ability to attach ultrasound images and lab results saves the practice money that might have been spent on acquiring larger office space.

“It’s a real patient benefit to be able to show a before and after x-ray of a cardio-blockage right from the exam room in real-time,” Feingold said. “Our patients are also relieved knowing that when they are on vacation, should they need copies of their most recent tests, they are available anytime day or night.”

Twice a year, CSANT downloads Drug, Diagnosis and Procedures codes from the National Drug Codes database. These critically important codes auto-populate into customized forms created within eDOCS (specially designed by CSANT) allowing for the most current and updated forms to be used when filing patient claims.

“We like the convenience of emailing detailed patient admission forms to a particular hospital prior to a patient’s check-in. It creates less paperwork for the admitting hospital and peace of mind for our patient,” said Feingold. “In almost every case, we also email our patients relevant procedure information prior to their hospital check-in date, sometimes right from the exam room. It just another way eDOCS is allowing us to raise the bar in patient care.”

By far the biggest benefit eDOCS provides the CSANT staff is the convenience of being able to open and view patient records and lab files 24/7. “When I log into the system and view my own patient’s records from any PC, no matter where I’m at in the country, that’s the real power of eDOCS and the ability I have to increase the level of patient care that I can deliver, ” Feingold continued. “It’s a real time saver to quickly be able to open and research a diagnosis procedure. I don’t even have to open another browser window because the information is permanently stored and mapped to the appropriate portal link that I’ve created in eDOCS.”

Passing the Test

In an industry where Primary Care standards are scrutinized and Risk Management audits can be scary, eDOCS has allowed for a more efficient patient record keeping process and the elimination of redundancy testing.

Insurance companies are favoring electronic claims as they are better able to comply with Risk Management. “When we bill insurance companies, we now have the capability of attaching patient records and lab tests,” said Feingold.

“When I’m able to log into eDOCS and view my own patient’s records from any PC, any hospital, no matter where I’m at in the country, that’s the real power of eDOCS and the ability I have to increase the level of patient care that I can deliver.”

-Dr. Richard Feingold,
Cardiovascular Interventionalist for
Cor Specialty Associates of North Texas

The Future

CSANT would eventually like to generate electronic prescriptions that could be emailed or faxed directly to the patient’s pharmacy. “eDOCS has the capability to do this now, we are just waiting for the pharmacies to catch up and provide the technology that could deliver this type of service in the future,” said Feingold.

“In addition to electronic patient prescriptions, we are entertaining the idea of having eDOCS automatically generate referral letters to PCP providers that pull data directly from our entire electronic patient records database.”

“In less than five years, medical practices industry-wide will start to realize that it’s not about making your medical practice IT proficient, but more about raising the standard of patient care – technology and medicine working together to save lives.”