The other way we try to partner with our customers is through the delivery of our support model. Because we only deal direct with our customers, we choose not to charge you for any of the typical tech support (phone, email, website, chat, portal) or for any post implementation changes to your screens, dashboard, workflows, reports. It’s all included in your monthly subscription fee when we host your application or annual maintenance fee if it’s on-premise. We liken it to being an extension of your IT department. More importantly, you never have to worry about any future hidden charges since everything is included. Another little subtlety about our support model that makes it a little different is that the implementation project manager that helped you out setting up your system wears a couple of hats because he will also be your support manager….so there is continuity and you never have to re-educate some on your application because you’re always dealing with someone who is intimate with your business model.
Learn more about our All-Inclusive Support Services >>