Support Model

ClearC2 is the publisher of the ClearC2 Product Family and provides technical support, training services, customization services and programming services all from the company headquarters in Coppell, Texas.

ClearC2 has a unique all-inclusive support model. ClearC2 does not outsource any part of its solution. As a benefit to our customers, we offer all technical support (phone, chat, email, portal) plus any future changes to your application (screen modifications, customizations, workflows, reports, etc.) at no additional charge. It is included in your monthly subscription fee (if hosted) or annual maintenance fee (if on-premise) as long as it applies to the scope of the initial project implementation.

Support for the ClearC2 application is available through several methods that are dependent on customer preference and priority.

TELEPHONE SUPPORT

A toll free 800 number is available 7:30AM to 5:00PM CST on working days. ClearC2 Customer Support agents will log requests for technical support, diagnose issues, and help estimate custom requirements.

EMAIL SUPPORT

Available 24×7. Customers may email an issue, technical question, or request for customizations to C2Support@c2crm.com This queue is monitored by the ClearC2 support team and response is prioritized based on issue severity.

WEBSITE PORTAL

Once a customer attends administrative training, a ClearC2 web support account will be created for the ClearC2 administrators. Using this support account, a customer can research issues, log requests for help, download training material or download new versions and patch releases of ClearC2. The issues submitted are queued to the ClearC2 system and monitored by the ClearC2 Support Staff.

WEBSITE CHAT

The customer can choose to chat online via the ClearC2 website with ClearC2 Customer Support agents.

The ClearC2 Difference

  • Free Support
  • Free Customization
  • Free Training
  • Personalized Support Manager

Process Highlights

  •  ClearC2 Customer Support module tracks issues.
  •  ClearC2 workflow auto-notifies customers of issue status.
  •  All bug fixes are prioritized according to severity.
  •  Enhancement requests are documented and prioritized according to customer needs and the volume of the requests.
  •  Documentation provided online in PDF and word format.
  •  Customized services requests are processed through the above channels.